At Alaglas of Charleston, we know your new fiberglass pool is truly a dream come true—your very own backyard oasis to enjoy as you please.
That’s why we make sure to give you the best service possible every step of the way. From design to installation and beyond, you can count on us to deliver top-notch service and results.
But don’t just take our word for it—check out what our customers have to say about us!
It’s good to be loved.
Wikipedia defines Customer Service as “the provision of service to customers before, during and after a purchase” and Alaglas of Charleston did just that. We got lots of estimates before deciding to buy our pool from them and now we know we made the right decision. Jason Blume made several visits to our home to discuss which pool was the right one for us and was always polite, knowledgeable, and answered all of our questions. He even offered to take us to the manufacturing plant so we could see how the pools are made right here in SC. Whenever I called Jason and left him a message, he always called me back within a reasonable amount of time. Ken Baldwin met us several times to look at pools Alaglas had installed so we could see exactly what the finished pool would look like. He even took us to his house so we could see his pool! We loved the fact that they own all of their own equipment and would not have to use subcontractors to install our pool. He did everything he said he would do and more. The street in front of our house was covered in dirt and mud from the install and the next day, Ken sent someone to our house to clean and wash away all the dirt so our neighbors wouldn’t complain. That was above and beyond customer service! Mandi Baldwin was extremely helpful in getting the permits we needed from the city and following up after the sale. She came to our home and brought us a binder with all of the warranty papers, copies of all the contracts, cancelled checks, phone numbers, instructions, and everything else we will ever need to enjoy our beautiful new swimming pool. Everyone we dealt with at Alaglas Pools of Charleston exceeded our expectations and went out of their way to be sure we got exactly what we paid for. The bottom line is Alaglas of Charleston takes care of their customers from start to finish and that is why we are customers for life! But most importantly, WE LOVE OUR NEW POOL!
I am so pleased with how beautiful my Alaglas pool looks in my backyard. It’s like my own personal retreat.
I am very happy with my Alaglas pool. I especially love my dolphin mosaic as it brings my pool to life and is a great conversation piece.
Alaglas of Charleston installed our pool during the pandemic and we couldn’t be happier. Quality is great, size is wonderful and our vision came together nicelt with the tile and decking. Mandi and Ken were fantastic and our whole family adores our new pool. You won’t be disappointed!
I have spread the word of how elegant my Alaglas pool looks in my backyard. It turns my social gatherings, into a mini vacation everytime.
The whole crew at Alaglas Pools of Charleston are amazing. They did a fantastic job transforming our ordinary backyard into an oasis. Ken,
Mandi and the whole team are professional, easy to work with and always quick to respond to questions. I would and have recommend them to anyone looking to get a pool.
We did not use Alaglas as our pool builder, but I can not recommend this company enough. Let me explain.. we hired another local pool builder in July of 2020. We have had nothing but issues with the work they are doing, their communication.. the list goes on. I came across Mandi from Alaglas and she has gone above and beyond to help us with the situation we are dealing with when she doesn’t have to. She has been extremely responsive to messages, when I can’t even get our own PB to return texts/calls/emails, or even show up to finish the job, for that matter. Mandi has been a Godsend and has given us so much advice and even offered to try and fit us in their schedule to finish the job that another company has started. I would not recommend our current PB, Barrier Reef of the Lowcountry (aka Lowcountry Fiberglass Pools) to anyone. I wish we would have gone with Alaglas from the very beginning. Thank you so much Mandi, for all of your help!
If you are researching pools stop and call Alaglas of Charleston! From the very beginning of the process until the end they were communicating with us, making sure we knew what was going on and when. They were very involved with the options, answering questions, the install and finally training on all the equipment and maintenance. We love our pool and thank you to Jason, Ken, Mike, and Mandi!
We love our Alaglas pool. The team at Alaglas did a wonderful job installing our pool and concrete. They kept in constant communication with us before the process began and were honest with the timeline. Our pool passed inspection the first time with no issues. Even after 8 months we text Mandi with questions, she immediately responses. After belonging to a fb for pool owners and reading so many horror stories I realize how smooth and headache free our experience was with Alaglas of Charleston.
Alaglas is the right choice if you’re looking for a pool, including options, finishes, accessories, support, responsiveness, warranty, and important to a lot – Cost. Great experience from start to finish. Love our Pool.
Ken and Jake did an awesome job on our pool install. They are super nice and professional!
After talking to several inground pool companies, I selected Alaglas for a fiberglass inground pool. Overall, I am very happy with my experience with them. The price/value/product quality was very reasonable in comparison to other companies. Installation took one afternoon and one morning. The salesperson (Jason), project coordinator (Mandi) and on-site manager (Ken) were all great to deal with. Their concrete contractor, Lewis, did a spectacular job on the patio work, customizing it to my specs. Make no mistake, getting an inground pool is a large project, with some bumps in the road, and I was very happy with how Alaglas managed and completed it.
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